Delete your Upick account

Submit the form below. Upick will email a verification link to the address you provide so we can confirm that you own the account. After verification, eligible personal data is deleted or anonymized.

If you are already signed in on the web, you can also confirm deletion from Account settings.

Uninstalling the Upick app does not delete your account or the personal data stored with UPICK NETWORK LLC. Use this page (or in-app Delete Account) to request deletion.

After ownership is verified, Upick will delete or anonymize user information associated with the account where legally and technically appropriate. This can include, where applicable:

• User profile fields (name, email, phone, profile photo, cover photo)
• Saved addresses and places
• Saved vehicles used for convenience (not insurance policy records)
• Account preferences (notifications, privacy, safety settings)
• Device and session tokens used to reach the app
• Family / household members and trusted contacts stored on the account
• Trip-share links and similar live-sharing conveniences
• Other personal account information that is not required for legal, tax, payment, safety, or security purposes

Historical service records are kept as business records, with personal contact fields removed or replaced where appropriate:

• Customer name, email, and phone on historical jobs and ride records
• Operator display name, email, phone, live location, and profile photo on the operator profile
• In-app message bodies sent by the deleted account, replaced with a redacted placeholder
• Login identity on the authentication record (email replaced with a non-identifying deleted address; sign-in disabled)

Upick does not claim that financial, transaction, safety, fraud, tax, legal, dispute, insurance, or regulatory records are immediately deleted when those records may need to be retained.

Some records may be retained when required for:

• Legal obligations
• Tax and accounting
• Payments
• Fraud prevention
• Security
• Chargebacks and disputes
• Insurance claims
• Regulatory compliance
• Enforcement of agreements

• Payment, wallet, payout, and Stripe transaction records
• Completed towing jobs, rides, oil-change orders, and related receipts
• Tax, accounting, and chargeback / dispute records
• Fraud-prevention, security, and abuse-detection records
• Insurance applications and related underwriting documents
• Operator background checks, compliance documents, and vehicle records needed for insurance or regulatory review
• Safety reports and records needed to investigate incidents
• Records required to enforce Upick agreements

Retained information is kept only for the applicable legal, regulatory, security, payment, insurance, or operational retention period. Upick does not publish a single fixed number of years because required periods vary by record type and jurisdiction.